Telephone Calls Screening

Ratna : .......

Bijis : Who is calling?

• May I speak to Bijis?

• How are you?

• Who is this?

• My name is James

Bijis : May I speak to Ratna?

Ratna : ......

• Thank you.

• Yes, I am speaking.

• I cannot do that.

• No one is listening.

Risa : Can I call you back at half past four?

Wawan : .....

• I don't care.

• Leave me alone.

• I won't be available at that time. What about half past six?

• I am Wiwik.

Arline : Are you available ?(poor signal)

Ratna : .....

• Sorry I didn't catch that.

• I am available.

• Yes Arline.

• Can I help you?

Bijis : Could you say/tell that Mr. Gitto called ?

Ratna : .....

• Tell me more about it.

• Thank you for answering that.

• No problem, I'll let him know.

• Really?

Ajeng : I'm sorry I cannot talk to you right now. You can call me later.

Dori : .....

• Oh sorry for bothering you, I'll call you later.

• Why not?

• Sorry.

• Thank you.

Bijis : I have been waiting for your call this morning.

Dori : .....

• Not my problem.

• Your line was busy all morning. I tried to call you at about nine o’clock.

• Thank you for your patient.

• Please call me back.

Tommy : May I speak to Mr. Powel?

Shelby : .....

• Mr. Powel is not available right now, you can leave him a message

• Your welcome

• You are not Mr. Powel

• Yes, you are

Arthur : ......

Lucy : Oh, I'm sorry, I'll repeat it one more time

• Can I speak to your mother

• Hello?

• I want some pizza

• I'm sorry, I cannot hear you. Could you repeat that, please?

John : Thomas is not available right now. ..........

Polly : Oh, sure, just let him know that the meeting will be held tomorrow at 9 o'clock

• Okay.

• May I take a message?

• What do you think?

• Thank you