Communication and Active Listening Concepts

Which of the following is the first step of the communication process?

• Decoding

• Medium of transmission

• Encoding

• Feedback

Communication barriers harm the communication process and can lead to miscommunication, confusion and conflict. Common communication barriers include incorrect grammar, cultural differences and the use of jargon and complex words.

• Communication barriers harm the communication process and can lead to miscommunication, confusion and conflict. Common communication barriers include incorrect grammar, cultural differences and the use of jargon and complex words.

• Communication barriers enhance the communication process and prevent miscommunication, confusion and conflict. Common communication barriers include correct grammar, cultural similarities and the use of simple words.

• Communication barriers have no effect on the communication process and do not lead to miscommunication, confusion and conflict. Common communication barriers include correct grammar, cultural differences and the use of jargon and complex words.

• Communication barriers improve the communication process and eliminate miscommunication, confusion and conflict. Common communication barriers include incorrect grammar, cultural differences and the use of simple words.

Which step of the communication process is the method of communication chosen by the sender?

• Feedback

• Decoding

• Encoding

• Medium of transmission

Jargon should only be used with others who know the industry being described.

• True

• False

Which of the following is the goal of all communication?

• Communication

• Listening

• Understanding

• Feedback

The active listening process is a process conducted by the sender.

• True

• False

Select all of the following techniques which may be used to improve an individual’s attention during the attending phase of the active listening process.

• Avoid multitasking

• Elevate attention

• Provide feedback

• Question everything

Place the following steps of the active listening process in the correct order.

• Understanding

• Understanding

• Recalling

• Attending

• Attending

• Recalling

• Receiving

• Receiving

• Responding

• Responding

Which of the following is the communication technique where the receiver provides feedback to confirm what they have heard and to confirm the understanding of all parties?

• General communication

• Active listening

• Auditory communication

• Supported listening

Select the correct option that is considered to be part of the Cs of communication.

• Clarity

• Conciseness

• Concreteness

• Correctness

• Courtesy