Good Customer Service Practice

What is the main goal of communication in customer service?

• To sell more products

• To understand and meet customer needs

How should you handle customer complaints?

• Ignoring the complaint

• Listening actively

• Blaming the customer

How can you build strong customer relationships?

• Remember and use the customer's name

• Talk over the customer

• Ignore the customer

What is an example of professionalism?

• Wearing casual clothes

• Using slang

• Being polite and respectful

What is a good time management technique in customer service?

• Complete important task first

• Taking breaks often

Which example uses a friendly attitude when providing customer service?

• Smiling and greeting warmly

• Using a Robot voice

• Avoiding eye contact

What is most important for effective communication?

• Speaking loudly

• Active listening

• Interrupting

What is a no-no when handling customer complaints?

• Apologize

• Offer a solution

• Argue with the customer

What body language shows the customer you are listening? (Pick 3)

• Lean in

• Eye contact

• Nod head

• Staring off into space

Which is the BEST way to greet a guest when taking an order in the drive-thru? (Pick 1)

• Hi! What do you want?

• Welcome to Chick-fil-A! How may I serve you?

• Pull you car up

• We can serve you at the window.