WorkKeys® Workplace Documents Level 3

ATTENTION ALL STAFF

On Friday, November 29, we will be opening 4 hours early at 6:00 am for our annual Black Friday sale. You can find the worker schedule for Black Friday online or posted in the workroom, right below the normal weekly schedule. Because of the expected increase in customer visits that day, you will all be expected to report to work, even if you are not typically scheduled on Fridays. We will be closed on Thursday, November 28, so it will be important for all employees to do their part in preparing for the Black Friday sale early in the week. Please read the following Black Friday procedures, and make sure to do your part in the week leading up to Black Friday.

FRONT-OF-HOUSE SALES

Re-stock displays with items that will be on sale Friday (list posted in workroom and in-store flyer)

Make sure sale items are fully stocked on floor.

Take inventory of sale items in stockroom (after fully stocking floor)

Closing staff Wednesday: Reprice sale items.

CASHIERS

Clear extra registers and lanes for use on Friday.

Review procedure for ringing up sale items (procedure cards available at all registers).

Restock candy and impulse items at registers.

BACK-OF-HOUSE STAFF

Review sale items offering free or reduced-price assembly.

Prep assembly areas for sale items.

Clean and organize assembly waiting area.

You are an employee, and you want to know what time you will be working on Black Friday. Where can you find your hours?

• Posted near the assembly waiting area.

• Posted behind every register.

• Under the normal weekly schedule in the workroom.

• Ask a manager.

• The Black Friday schedule is the same as the normal schedule.

Answer explanation

According to the document above, the schedule for Black Friday is posted in two different places: online and in the workroom under the normal weekly schedule. The notice makes it clear that the schedule on Black Friday will be very different than a normal schedule, and while asking a manager will probably lead you to the answer, you shouldn’t need to ask the manager to answer a question that’s answered in a staff-wide letter.

ATTENTION ALL STAFF

On Friday, November 29, we will be opening 4 hours early at 6:00 am for our annual Black Friday sale. You can find the worker schedule for Black Friday online or posted in the workroom, right below the normal weekly schedule. Because of the expected increase in customer visits that day, you will all be expected to report to work, even if you are not typically scheduled on Fridays. We will be closed on Thursday, November 28, so it will be important for all employees to do their part in preparing for the Black Friday sale early in the week. Please read the following Black Friday procedures, and make sure to do your part in the week leading up to Black Friday.

FRONT-OF-HOUSE SALES

Re-stock displays with items that will be on sale Friday (list posted in workroom and in-store flyer)

Make sure sale items are fully stocked on floor.

Take inventory of sale items in stockroom (after fully stocking floor)

Closing staff Wednesday: Reprice sale items.

CASHIERS

Clear extra registers and lanes for use on Friday.

Review procedure for ringing up sale items (procedure cards available at all registers).

Restock candy and impulse items at registers.

BACK-OF-HOUSE STAFF

Review sale items offering free or reduced-price assembly.

Prep assembly areas for sale items.

Clean and organize assembly waiting area.

As a member of the front-of-house sales team, you happen to be closing the store on Wednesday, November 27. What do you need to make sure to do before you leave?

• Re-price items that will be on sale on Friday.

• Clean and clear extra registers.

• Set-up displays with non-sales items.

• Create to-do list for employees working on Thursday, November 28.

• Prep the assembly area for sales items.

Answer explanation

The notice clearly says that the store will be closed on Thursday, so the managers need the closing sales staff on Wednesday to re-price the sale items in preparation for Friday’s sale.

ATTENTION ALL STAFF

On Friday, November 29, we will be opening 4 hours early at 6:00 am for our annual Black Friday sale. You can find the worker schedule for Black Friday online or posted in the workroom, right below the normal weekly schedule. Because of the expected increase in customer visits that day, you will all be expected to report to work, even if you are not typically scheduled on Fridays. We will be closed on Thursday, November 28, so it will be important for all employees to do their part in preparing for the Black Friday sale early in the week. Please read the following Black Friday procedures, and make sure to do your part in the week leading up to Black Friday.

FRONT-OF-HOUSE SALES

Re-stock displays with items that will be on sale Friday (list posted in workroom and in-store flyer)

Make sure sale items are fully stocked on floor.

Take inventory of sale items in stockroom (after fully stocking floor)

Closing staff Wednesday: Reprice sale items.

CASHIERS

Clear extra registers and lanes for use on Friday.

Review procedure for ringing up sale items (procedure cards available at all registers).

Restock candy and impulse items at registers.

BACK-OF-HOUSE STAFF

Review sale items offering free or reduced-price assembly.

Prep assembly areas for sale items.

Clean and organize assembly waiting area.

According to this notice, what does the staff need to do on Friday, November 29, for the day’s sale?

• Be prepared to help other departments out if they get bogged down.

• Look to department managers for instructions.

• Nothing.

• Read through the store flyer to know what’s on sale.

• Prep the cashiers on the procedure for ringing up sale items.

Answer explanation

While some of these answer choices may be smart ideas, the notice itself does not discuss anything that the Friday staff should do to prepare. The point of the notice is to have the staff prepare the store before Friday.

BLOUSE HOUSE COUPON POLICY

Customers may present digital or physical coupons for discounts on their purchases. Digital coupons may be presented on phones, tablets, or other portable technology with access to the internet. Only give a discount if a customer has the coupon with them; they cannot mention that they got our coupons in the mail but left them at home or say they cannot find them. Only one coupon may be used per purchase. If a customer presents two or more coupons, use the one that saves the customer the most money. If the coupon is expired by less than one (1) week, you may still give the customer the discount. A coupon that is expired by more than one week cannot be accepted. After a physical coupon is scanned and the discount has been applied, place it in the recycling bin on the floor.

You work at the Blouse House. Which of the following coupons can you accept? Select ALL that apply.

• A physical paper coupon

• A digital coupon on the customer’s phone

• A digital coupon on the customer’s tablet

• A coupon that expired five days ago

• A coupon that expired nine days ago

Answer explanation

The first sentence of the passage states that “digital or physical coupons” may be accepted. The second sentence specifies that a phone or tablet may be used to present a digital coupon. The policy also states that coupons expired by more than one week cannot be accepted, so five days would be fine, but nine days is more than one week.

BLOUSE HOUSE COUPON POLICY

Customers may present digital or physical coupons for discounts on their purchases. Digital coupons may be presented on phones, tablets, or other portable technology with access to the internet. Only give a discount if a customer has the coupon with them; they cannot mention that they got our coupons in the mail but left them at home or say they cannot find them. Only one coupon may be used per purchase. If a customer presents two or more coupons, use the one that saves the customer the most money. If the coupon is expired by less than one (1) week, you may still give the customer the discount. A coupon that is expired by more than one week cannot be accepted. After a physical coupon is scanned and the discount has been applied, place it in the recycling bin on the floor.

The purpose of the passage shown above is to:

• Inform customers that they can use expired coupons

• Inform employees of how many coupons a customer can use

• Inform employees of Blouse House’s coupon procedure

• Inform employees that digital coupons are now accepted

• Inform customers what coupons are valid

Answer explanation

The passage discusses more than what coupons are accepted or how many can be used; it also details the process of accepting a coupon and what to do in various situations. Thus, the passage is directed to employees and was written to describe the entire procedure of accepting or not accepting coupons.

BLOUSE HOUSE COUPON POLICY

Customers may present digital or physical coupons for discounts on their purchases. Digital coupons may be presented on phones, tablets, or other portable technology with access to the internet. Only give a discount if a customer has the coupon with them; they cannot mention that they got our coupons in the mail but left them at home or say they cannot find them. Only one coupon may be used per purchase. If a customer presents two or more coupons, use the one that saves the customer the most money. If the coupon is expired by less than one (1) week, you may still give the customer the discount. A coupon that is expired by more than one week cannot be accepted. After a physical coupon is scanned and the discount has been applied, place it in the recycling bin on the floor.

You work at the Blouse House. A customer presents you with a valid physical coupon. After the discount has been applied, what should you do with the coupon?

• Hand it back to the customer

• Place it in a pile beneath the cash register

• Place it in the trash can

• Place it in the recycling bin

• Keep it to give to another customer

Answer explanation

The last sentence of the passage directly states that physical coupons should be placed in the recycling bin on the floor after they have been used.