CHP.4- CUSTOMER ACCOMODATION SCM

1. 1. What does discrepancy in space refer to in supply chain management?

• The difference in timing between production and consumption

• The difference in location of production and consumption

• The difference in quantities produced and consumed

• The difference in the variety of products available

2. 2. Which of the following is NOT one of the four generic service outputs identified by Bucklin?

• Spatial convenience

• Lot size

• Product customization

• Waiting or delivery time

3. 3. What is the main benefit of spatial convenience in a supply chain?

• Lower prices for products

• Increased product variety

• Reduced shopping time and effort for customers

• Faster delivery times

4. 4.How does lot size affect customer purchasing?4. How

• It determines the price of products

• It affects the storage and maintenance costs for customers

• It influences the variety of products available

• It alters the delivery time of products

5. 5.What is the amount of time the customer must wait between ordering and receiving products?

• Lot size

• Spatial convenience

• Waiting time

• Product variety

6.What does product variety and assortment refer to in a supply chain?

• The number of products available in each transaction

• The range of different types of products and brands offered

• The speed at which products are delivered

• The quality of products available

7. 7.Which of the following statements best describes omnichannel marketing?

• It is limited to physical retail settings.

• It provides a seamless shopping experience across multiple channels.

• It focuses solely on online sales.

• It does not consider customer preferences.

8. 8. What is the essence of customer service in logistics?

• To minimize operational costs

• To fulfill customer needs more effectively than competitors

• To focus only on product delivery

• 
  To reduce the number of available products

  Explanation

9. 9. What is stockout frequency?

• The time taken to fulfill an order

• The probability of a firm not having inventory available to meet customer demand

• The percentage of orders that are filled without delay

• The variety of products available at a given time

9. 10. Fill rate measures which of the following?

• The speed of delivery

• The total number of products available

• The magnitude of stockouts over time

• The variety of products offered