Quiz on Communication and Treatment Brochures

Treatment brochures are MOST often ______.

• created by beauty professionals

• designed by business owners

• kept on hand in case of emergency

• provided by manufacturers

______ is the FIRST step in making meaningful on the job communication a reality.

• Remaining objective

• Being honest and sensitive

• Treating everyone with respect

• Behaving in a professional manner

Participate proactively in your career and in your success by ______.

• communicating your desires and interests

• approaching the evaluation pessimistically

• avoiding self-evaluation

• not thinking too much about either one

Martha’s instructor has told her that she should take practical steps for effectively communicating in the workplace. Which of the following is LEAST likely to be one of the steps Martha’s instructor mentioned?

• to be attentive

• to respond instead of reacting

• to talk more and listen less

• to believe in herself

As a beauty professional, which of the following is TRUE of the clients you are most likely to attract?

• They will often be tardy to their appointments.

• They will have an opposite style to yours.

• They will not necessarily be the same age as you.

Kevin has noticed that his most loyal client, Judith, is regularly 20 to 25 minutes late for her prescheduled midmorning appointments. When this happens, it throws off the rest of Kevin’s day of appointments, often upsetting his other clients. Although he has politely mentioned to Judith the affect that her tardiness inevitably causes on his schedule, she continues to be reliably tardy. Which of the following would be Kevin’s BEST option?

• Keep asking Judith to arrive on time.

• Always schedule Judith for the last appointment of the day.

• Do nothing, and hope for the best.

• Tell Judith he cannot continue to provide services to her.

It is 12:20 in the afternoon, and Javier’s client Hannah has just arrived 20 minutes late for her appointment. Javier will need exactly 1 hour with Hannah, and his next appointment is at 2:00 PM. What should Javier do?

• Refuse to keep Hannah’s appointment and politely tell her that she can no longer be his client.

• Agree to keep Hannah’s appointment and not bring up the fact that she was late.

• Refuse to keep Hannah’s appointment and politely tell her that she must reschedule.

• Agree to keep Hannah’s appointment and politely remind her of the late policy.

Not crossing your arms when listening to clients or team members is an example of _____.

• using correct English

• speaking clearly and loudly enough for people to hear

• being aware of your body language

• always remembering that listening is the best relationship builder

Kallie has just had a long conversation with her new client, Amanda. Kallie’s goal during this initial meeting was to ascertain Amanda’s needs and how to achieve her desired results. In which of the following did Kallie just participate?

• the golden rules of communication

• the total look concept

• show and tell

• the client consultation

When should a client consultation be performed?

• only for the first few client visits

• only during the initial client visit

• only during the initial client appointment call