Topic 1: Products and Services

What is the key difference between products and services?

• Products are intangible, services are tangible.

• Products are physical, services are not.

• Products require human effort, services do not.

• Products are always more expensive than services.

Which of the following is an example of a product?

• Tutoring

• Repair services

• Smartphone

• Consulting

What does 'features' refer to in the context of products and services?

• Qualities that distinguish a product.

• The purpose of the product/service.

• The price of the product/service.

• Specific attributes of the product/service.

Which of the following is a characteristic of a smartphone?

• Sleek design

• Stores data

• Takes high-resolution photos

• 12 MP camera

Why is understanding features, characteristics, and functions important?

• It reduces production costs.

• It helps target the right audience.

• It helps in pricing products.

• It simplifies the manufacturing process.

What is an example of a function of a cleaning service?

• Eco-friendly

• 24/7 availability

• Ensures a clean environment

• Reliable and professional

Which of the following is NOT a tip for effective descriptions?

• Be clear and concise.

• Use persuasive language.

• Highlight unique aspects.

• Focus on the price.

What type of items are considered products?

• Services

• Human efforts

• Intangible offerings

• Tangible items

Which of the following best describes 'functions'?

• Specific attributes of the product/service.

• What the product/service does.

• Qualities that distinguish a product.

• The price of the product/service.

What is an example of a service?

• Books

• Smartphones

• Clothing

• Repair services