Dealing With Negatives
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•10 Qs
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Dealing With Negatives
Quiz
•
English
•
University
•
Hard
+13
Standards-aligned
Barbara White
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How disappointment can be reduced in the receiver of a negative message?
Knows the reason for the rejection
Feels that news was revealed sensitively
Believes that the matter was treated seriously and fairly
All mentioned
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not included in five goals of communicating a negative message.
Ensuring acceptance of the bad news
Maintaining the organization's good image
Delivering bad news impolitely
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When writing a negative message we should avoid:
positive words
buffer
an accusing tone
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When completing a negative message:
Pay attention to details
Keep it clear and concise
Proofread to eliminate errors
All mentioned
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
While planning a negative message, it is important to consider:
How will you persuade the receiver to buy your product?
How will the receiver receive this news?
None of the above
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can use direct strategy while writing a negative message when:
When the news can come as a shock
When the bad news is not damaging
All mentioned
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can use an indirect strategy while writing a negative message when:
When the receiver may overlook the bad news
When the bad news is unexpected
All mentioned
Tags
CCSS.RI.11-12.10
CCSS.RI.6.10
CCSS.RI.7.10
CCSS.RI.8.10
CCSS.RI.9-10.10
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