Front Office Operations

Work safety is the responsibility of which department?

• Engineering

• Finance

• HR & Development

• Security

The legal age to check-in in Thailand is?

• 16

• 17

• 18

• 19

Rooms that have a common wall are known as

• Adjoining rooms

• Connecting rooms

• Adjacent rooms

• Communal rooms

A guest who leaves a hotel without paying his bill is called a

• Sleeper

• Skipper

• Sleep Out

• Stranger

Early check-in is an example of a

• Guest complaint

• Service recovery

• Guest request

• Suggestive selling

Rooms unavailable for sales for less than 24 hours are

• Out of service

• Out of inventory

• Out of order

• Out of use

Guest who do not want anyone to know they are staying at your hotel are on

• confidential stay

• privacy stay

• do not disturb stay

• incognito stay

The report that lists the guests who did not arrive on a stipulated day is called

• cancelled reservation report

• no reservation report

• no show report

• same-day arrival report

The advantage of rooming is

• Can cross sell

• Personalize guest experience

• Can devalue a guest

• Gather less information

DND stands for

• Do NOT do

• Do NOT depart

• Do NOT direct

• Do NOT Disturb