De-Escalation CPI

What is the primary goal of de-escalation techniques in conflict resolution?

• To assert dominance over the other party

• To reduce the intensity of the conflict

• To ignore the conflict until it resolves itself

• To escalate the situation for a quicker resolution

Which of the following is a key component of the CPI (Crisis Prevention Institute) de-escalation model?

• Physical restraint

• Verbal intervention

• Ignoring the situation

• Punishment

In the context of de-escalation, what does CPI stand for?

• Crisis Prevention Institute

• Conflict Prevention Initiative

• Crisis Prevention Intervention

• Conflict Prevention Institute

Which of the following is NOT a recommended de-escalation technique?

• Active listening

• Maintaining a calm demeanor

• Using aggressive body language

• Empathy

What is the role of empathy in de-escalation?

• To manipulate the other person's emotions

• To understand and share the feelings of another

• To dismiss the other person's feelings

• To escalate the situation

Which of the following is a verbal de-escalation technique?

• Shouting to assert control

• Using a calm and reassuring tone

• Interrupting frequently

• Giving orders

How does maintaining personal space contribute to de-escalation?

• It shows disinterest in the other person

• It helps in reducing tension and preventing escalation

• It encourages physical confrontation

• It is irrelevant to de-escalation

What is the significance of non-verbal communication in de-escalation?

• It is less important than verbal communication

• It can contradict verbal messages

• It helps in reinforcing verbal communication

• It is not used in de-escalation

Which of the following is an example of a de-escalation strategy?

• Engaging in active listening

• Raising your voice to be heard

• Ignoring the other person's perspective

• Using sarcasm

Why is it important to remain calm during a de-escalation process?

• To intimidate the other person

• To prevent the situation from escalating further

• To show disinterest

• To provoke a reaction