Customer Service sesi 1 2025/2026
Authored by AMYDISYUKRIE (PMBS)
Social Studies
University
Used 2+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
meaning of customer service in tourism and hospitality except
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
Customer service is the act on just do whatever it needs to protect ourself rather than customer
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
meaning of customer service in tourism and hospitalit
A Customer service is anything we do for customer that enhance the customer experience.
Do whatever to make customer angry
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
meaning of customer service in tourism and hospitalit
Customer service means providing a quality product or service that satisfies the needs/wants of a customer and keeps them coming back.
Show the selfishness to customer and make sure that customer are solely making himself comfortable
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Below are the THREE (3) importance of providing excellent customer service in the tourism and hospitality industry Except
To customer
To the staff
To organization
To community
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the THREE (3) importance of providing excellent customer service in tourism and hospitality business to customer
The customer’s expectations are exceeded.
The customer’s want are exceeded.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What THREE (3) importance of providing excellent customer service in tourism and hospitality business to the staff
The customer’s needs are met
Job satisfaction
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are THREE (3) importance of providing excellent customer service in tourism and hospitality business to the organization
The customer has an enjoyable experience.
Loyal customers
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