Shipping

What tracking status is displayed when the shipment is in the UPS network, but there was an unexpected error that may result in a change in the scheduled delivery date?

• Delivery Change

• Shipped

• Transferred to TUPSS

• Exception

What knowledge article in CEC should you reference for help with viewing pickup status, modifying or canceling a pickup?

• Tracking Status

• Scheduling a Pickup

• Find Locations

• Retrieve-Modify-Cancel Pickup

Shari needs to ship a package from Anchorage 99501 to 85003. She is shipping the package on August 31, and it needs to arrive by the end of the day on September 4th. Which service will ensure that the package arrives on time?

• UPS Next Day Air Saver

• UPS 2nd Day Air

• UPS Next Day Air Saver

• UPS Next Day Air Early

What should you do for missed pickups that are past close/commit time?

• Gather details to identify if it is a missed pickup past close/commit time, and create an assistance required case.

• Report the issue to your supervisor.

• Reassure the customer it will be picked up before the end of the day.

If a shipment doesn’t require a signature, our driver will try and find a safe place to leave the shipment to keep it out of plain sight or harmful weather.

• True

• False

If a customer does not have the Pickup Request Number (PRN), what do you do?

• Explain to the caller you cannot find the pickup without the PRN.

• Send an Assistance Required case.

• Search CEC using the customer's name or company's name.

• Search CEC using the date of the pickup.

UPS WorldShip customers cannot use ups.com as a link to WorldShip and schedule a shipment.

• True

• False

A customer is confused about returning their AT&T equipment to The UPS Store. What should you advise them?

• Advise the customer to take the original equipment to TUPSS with their 9-digit AT&T account number.

• Advise the customer to send an email to [e-mail]

• Advise the customer to call AT&T Customer Service.

A customer would like to modify an existing pickup request. What is the first thing you should do?

• Cancel pickup request and create a new one

• Select View Pickup History from "I Want To…"

• View Details

Select all the ways a customer could avoid a fee with an RS-1 Return.

• left in a UPS dropbox

• request a pickup through ups.com

• drop at any USPS

• dropped off at TUPSS

• given to any UPS driver