Intro to Starting Point

What does E stand for in the HEART approach?

• Eager

• Enthusiastic

• Engaged

Which scan will be completed first on a package?

• In-transit

• Origin

• Destination

What is a DIAD?

• A device used by drivers to track packages, capture signatures, and record delivery information in real-time.

• These are the iconic brown delivery trucks and vans used for residential and commercial package pickup and delivery.

How long could an "In-Transit" scan be present for UPS Ground Service?

• 2 days

• 3 days

• 4 days

• 5 days

What is the call opening you should use on the job?

• “Hello. Thank you for calling UPS. How may I help you?"

• “This is <your first name>. May I please confirm who I am speaking with?”

When you listen actively, you listen to understand.

• True

• False

What is the delivery commitment for UPS Next Day Early?

• Overnight by 8:00 a.m., 8:30 a.m., 9:00 a.m., 9:30 a.m., and up to 2:00 p.m.

• Overnight by 10:30 a.m., noon, or end of day

• Overnight by 3:00 p.m. or 4:30 p.m.