Effective Communication Test

What is a good first step when you want to talk to someone?

• Interrupt them while they’re speaking

• Wait for them to finish speaking

• Speak louder than them

• Ignore them

What should you do if you disagree with someone?

• Yell at them to make your point clear

• Listen to their opinion and explain yours respectfully

• Walk away without saying anything

• Tell them they are wrong

Which is an example of respectful body language?

• Rolling your eyes

• Crossing your arms angrily

• Facing the person and making eye contact

• Turning your back while they are speaking

What does "active listening" mean?

• Pretending to listen while thinking about something else

• Asking questions and repeating back what you heard

• Interrupting to share your opinion

• Nodding your head but not paying attention

Which is the best way to show someone you are listening?

• Check your phone while they talk

• Make eye contact and nod occasionally

• Look at something else and stay quiet

• Wait for them to stop and then start talking immediately

If someone says something hurtful, what is the best way to respond?

• Say something hurtful back

• Stay calm and explain how their words affected you

• Ignore them and walk away

• Laugh it off

Why is it important to use “I” statements?

• They make the other person feel bad

• They focus on your feelings without blaming the other person

• They make you sound more important

• They help you win arguments

Which of these is an example of an “I” statement?

• “You always make me mad!”

• “I feel upset when you interrupt me because I’m trying to explain.”

• “You never listen to me!”

• “It’s your fault this happened!”

What is one way to show respect during a conversation?

• Interrupt when you feel like it

• Use kind words and a polite tone

• Talk over the other person to make your point

• Avoid looking at the person

What should you do if you accidentally hurt someone’s feelings?

• Blame them for being too sensitive

• Apologize and try to make things right

• Pretend nothing happened

• Argue with them