FA Training - Jan 25

What should you do if you are running late for a shift?

• • Arrive as soon as you can without notifying anyone

• • Notify your co-worker and your supervisor

• • Wait until your next shift to inform the supervisor

• Call Kyle on her cell

How should shift swaps and coverage arrangements be managed?

• • No need for approval if it's a minor swap

• • Email Student Ops Managers

• • Inform a friend to cover for you without notifying anyone

• • Via TEAMS shifts

What is the deadline for submitting timecards each week?

• • Sunday at midnight

• • Monday at 5 p.m.

• • Friday at noon

• • Saturday at 10 p.m.

What should you do if a friend visits during your shift?

• • Allow them to stay for a while as long as you’re not busy

• • Let them sit behind the desk

• • Keep the interaction brief and professional

• • Leave them at the desk while you take a break

What is the policy for consuming food and drink during a shift?

• • You can eat a full meal at the desk

• • Food and drink are strictly prohibited

• • Only drinks are allowed

• • Small snacks are allowed, but full meals require clocking out

How should you answer the phone at the information desk?

• • “Usdan”

• • “Hello, who is this?”

• • “Usdan information and ticketing. How may I help you?”

• • “What do you want?”

What type of offense may lead directly to termination?

• • Being late to a shift

• • Violating dress code

• • Clocking in before you arrive

• • Allowing a friend behind the desk

What is the policy for handling bodily fluids?

• • Secure the area and call custodial staff

• • Clean it up immediately

• Ignore it

• • Use supplies from the info desk

Where can lost and found items be stored?

• In the cabinet under the stairs

• • On the shelf in the info office

• • Under the the information desk

• • Behind the information desk in labeled drawers

What room is bookable by a Wesleyan Student as a Walk in?

• • Usdan 108

• Usdan 114

• Usdan 136

• DFC