Teamwork and Trust Building Quiz

Which of the following is a key element in building team rapport?

• Working independently

• Sharing personal stories

• Avoiding team meetings

• Criticising team members

What is an effective communication strategy in a team setting?

• Interrupting others to make your point

• Listening actively to team members

• Using technical jargon

• Speaking louder than others

Which technique is most effective for resolving conflicts within a team?

• Ignoring the conflict

• Addressing the issue directly and respectfully

• Blaming one team member

• Avoiding the person involved

What is a trust-building activity that can be used in a team?

• Team-building exercises

• Individual work assignments

• Competitive tasks

• Secretive meetings

How can feedback be effectively given in a team environment?

• Publicly criticising team members

• Providing constructive feedback privately

• Ignoring mistakes

• Only giving positive feedback

What is an important aspect of reflection processes in a team?

• Focusing only on successes

• Considering both successes and areas for improvement

• Blaming others for failures

• Avoiding reflection altogether

Which of the following is a characteristic of good customer service?

• Being dismissive of customer concerns

• Listening to customer needs and responding appropriately

• Prioritising company policies over customer satisfaction

• Providing minimal information

What is a benefit of building trust within a team?

• Increased team conflict

• Improved collaboration and productivity

• More misunderstandings

• Decreased team morale

Which of the following is a barrier to effective communication in a team?

• Open and honest dialogue

• Assumptions and stereotypes

• Active listening

• Clear and concise messaging

What is a common outcome of unresolved conflict in a team?

• Enhanced team cohesion

• Decreased team performance

• Increased trust

• Improved communication