Chapters 1/2/3

In order to become a successful emergency telecommunicator, a combination of the following is required:

• training and temperament

• vision and values

• time and interest

If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources.

• true

• false

The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards.

• true

• false

When faced with an ethical dilemma in the communication center, the ETC should FIRST:

• ask the nearest coworker for help

• consult his or her attorney

• follow established protocol, procedure, and policy

• follow his or her instincts

A procedure that has been highly defined, structured, and placed into a reference system is known as a:

• protocol

• guideline

• logarithm

• policy

In this course, the “three P’s” refer to:

Wireless internet devices (such as smart phones) connect to the internet using:

• fiber-optic cables

• Wi-Fi

• copper wires

• operators

Cell phone networks are divided into specific areas called cells, each with its own:

• internet server

• antenna

• cell phone company/provider

• Wi-Fi router

Prior to the development of emergency number technology, either the caller or the operator had to try to figure out which agency or department emergency calls should go to, based

What does the acronym VoIP stand for?

• Victim of Internal Prejudice

• Video over Immobile Phones

• Value of Information Privacy

• Voice over Internet Protocol