Roles and responsibilities in hotel management

Roles and responsibilities in hotel management

9th - 12th Grade

10 Qs

quiz-placeholder

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Roles and responsibilities in hotel management

Roles and responsibilities in hotel management

Assessment

Quiz

Other

9th - 12th Grade

Practice Problem

Easy

Created by

Michelle Ploetz

Used 4+ times

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10 questions

Show all answers

1.

MATCH QUESTION

3 mins • 1 pt

Match the following roles to their responsibilities

Check-in/Check-out, Handling reservation

Front Desk Agent

Making restaurant reservations

Concierge

Cleaning and tidying guest rooms

Housekeeper

Maintaining & repairing hotel equipmen

Maintenance Technician

Serving food and drinks to guests

Food & Beverage Staff

2.

DRAG AND DROP QUESTION

1 min • 1 pt

The Front Desk Agent is responsible for checking guests in or out; handling ​ (a)   ; answering ​ (b)   inquiries; providing information about ​ (c)   ​ (d)   and ​ (e)   ; and resolving guest complaints

reservations
guest
hotel
services
amenities
maintenance requests
bosse

3.

DRAG AND DROP QUESTION

1 min • 1 pt

The Housekeeping Staff is responsible for: cleaning and ​ (a)   guest rooms, changing ​ (b)   , replenishing ​ (c)   , and ensuring the cleanliness of ​ (d)   areas.

tidying
linens
amenities
public
painting
decorating
furniture
landscaping

4.

DRAG AND DROP QUESTION

1 min • 1 pt

The Maintenance Technician is responsible for maintaining and ​ (a)   hotel equipment, responding to maintenance ​ (b)   , ensuring safety and security of the ​ (c)   .

repairing
requests
property
installing
complaints
guests

5.

DRAG AND DROP QUESTION

1 min • 1 pt

The Concierge is responsible for providing ​ (a)   about local ​ (b)   , making ​ (c)   reservations, ​ (d)   transportation, and assisting with luggage.

information
attractions
restaurant
arranging
advice
hotels
catering

6.

DRAG AND DROP QUESTION

1 min • 1 pt

Food & Beverage Staff are responsible for ​ (a)   ​ (b)   to guests, taking ​ (c)   ​ (d)   , and ensuring cleanliness of ​ (e)   areas.

serving
food and drinks
orders
dining
ordering
video games
room service

7.

DRAG AND DROP QUESTION

1 min • 1 pt

The Hotel Manager is responsible for overseeing all ​ (a)   , Ensuring guest ​ (b)   , ​ (c)   staff, handling ​ (d)   matters

hotel operations
satisfaction
managing
financial
restaurant services
event planning
housekeeping duties

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