Chapter 2 - ETC

Wireless internet devices (such as smart phones) connect to the internet using:

• fiber-optic cables

• Wi-Fi

• copper wires

• operators

Cell phone networks are divided into specific areas called cells, each with its own:

• internet server

• antenna

• cell phone company/provider

• Wi-Fi router

Prior to the development of emergency number technology, either the caller or the operator had to try to figure out which agency or department emergency calls should go to, based on the caller’s location.

• true

• false

What does the acronym TDD stand for?

• telecommunications device for the deaf

• telecommunicator dial-up dispatch

• text to dispatch data

• total disaster danger

What does the acronym VoIP stand for?

• Victim of Internal Prejudice

• Video over Immobile Phones

• Value of Information Privacy

• Voice over Internet Protocol

The technology that allows an ETC to take an automatic number identification (ANI) number and “dip” it into an address database is called:

• ALI (automatic location identification)

• ALI (accurate location identification)

• ELI (every location identified)

• ELI (emergency locations identified)

What does the acronym CAD stand for?

• caller advisement documentation

• communications after a disaster

• computer-animated device

• computer-aided dispatch

The total number of emergency calls has increased dramatically due to wireless technology.

• true

• false