THC9 Chapter 1

What is the primary definition of diversity in the workplace?

• Hiring individuals from different industries

• Recognizing and respecting differences among people

• Promoting only cultural diversity

• Reducing the size of the workforce

Why is diversity particularly important in the tourism industry?

• It helps businesses save money.

• Tourism businesses primarily employ local staff.

• It enhances communication with clients from diverse backgrounds.

• It eliminates the need for workforce training.

Which of the following is NOT a dimension of workplace diversity?

• Cultural Diversity

• Personal Preferences

• Gender Diversity

• Age Diversity

What is a key benefit of embracing workplace diversity?

• Increased adaptability to market changes

• Standardization of ideas and perspectives

• Reduced complexity in decision-making

• Limited customer range

Which model provides a comprehensive framework for understanding workplace diversity?

• Loden & Rosener's Four Layers Model

• Maslow's Hierarchy of Needs

• Herzberg's Motivation-Hygiene Theory

• McGregor's Theory X and Y

Which theory explains the importance of understanding group identities for inclusivity in the workplace?

• Cultural Intelligence Theory

• Transformational Leadership Theory

• Social Identity Theory

• Maslow's Hierarchy of Needs

What does Cultural Intelligence (CQ) entail?

• Familiarity with a specific culture

• Ability to function effectively in culturally diverse settings

• Learning multiple languages

• Avoiding interactions with different cultures

What is a challenge managers face in leading diverse teams?

• Reduced creativity in decision-making

• Adapting to communication and cultural nuances

• Overrepresentation of a specific group

• Decreased need for leadership

Which benefit is associated with workplace diversity?

• Narrower service range

• Standardized problem-solving methods

• Broader range of client services

• Reduced global presence

How does transformational leadership support diversity management?

• By promoting uniform values across all cultures

• By inspiring inclusivity and shared vision

• By discouraging change in traditional practices

• By focusing only on organizational goals