Problem Solving - Session 1

Why is problem-solving essential in today’s professional landscape?

• It enables individuals to navigate uncertainties, adapt to changes, and capitalise on opportunities.

• • It eliminates all workplace challenges.

• It replaces the need for teamwork.

• It guarantees promotions.

What is critical thinking?

• The ability to analyse and evaluate information to make informed decisions.

• Following rules without questioning.

• Making decisions based on emotions.

• Ignoring assumptions.

Which of the following is NOT a key training objective mentioned?

• • Critical Thinking Skills

• • Creativity and Innovative Solutions

• • Teamwork and Collaboration

• Financial Management Skills

What is the first phase on the PDCA methodology?

• Do

• Check

• Plan

• Act

What is the goal of the "Check" phase in the PDCA methodology?

• To implement the plan on a large scale.

• • To evaluate the results of the implemented plan.

• To develop a detailed action plan.

• To refine the plan.

In the Six Sigma DMAIC methodology, what does "Define" involve?

• Identifying the problem and setting clear goals.

• Collecting data to understand the process.

• Examining the data to find root causes.

• Ensuring changes are sustained.

Which tool is commonly used during the "Analyse" phase of the Six Sigma DMAIC methodology?

• SWOT analysis

• Fishbone diagram

• • Budget forecasting

• Brainstorming chart

What is the primary focus of the "Improve" phase in DMAIC?

• • To collect data.

• To create SOPs.

• To develop and implement solutions to address root causes.

• To review performance.

Which methodology emphasises continuous improvement in operational processes?

• SWOT analysis

• PDCA (Plan-Do-Check-Act)

• • Financial modelling

• Brainstorming

What is a key benefit of using problem-solving methodologies?

• • Ensures one-time fixes.

• • Encourages ongoing improvement.

• Guarantees increased profits.

• Eliminates teamwork requirements.