ITSM. Next Onboarding

ITSM. Next Onboarding

Professional Development

7 Qs

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ITSM. Next Onboarding

ITSM. Next Onboarding

Assessment

Quiz

Instructional Technology

Professional Development

Practice Problem

Easy

Created by

anapaula abreu

Used 1+ times

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7 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

In your own words, What is the difference between an Incident and Request?

Evaluate responses using AI:

OFF

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In the workspace tab, What is the option we must select to start filling our tickets?

Asset Workspace

BMW CC Agent Workspace

BMW ITSD Agent Workspace

CMDB Workspace

3.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the watch list option used for?

Evaluate responses using AI:

OFF

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A ticket can be re-opened if it is still in Resolved or within how many days of grade period?

1

5

3

7

5.

OPEN ENDED QUESTION

3 mins • 1 pt

Why do we leave a ticket in "On hold" ?

Evaluate responses using AI:

OFF

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What priority is never used by Service Desk?

1- Critial

2- High

4- Low

5- Planning

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Once you're ticket is created you must close what tab?

Incident

Request

Chat

Interaction

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