Understanding Reservations

What is a reservation?

• A spontaneous decision to use a service.

• A formal arrangement made in advance to secure a service, product, or space.

• A casual inquiry about a service.

• A last-minute request for a service.

Which of the following is NOT a common example of a reservation?

• Booking a hotel room.

• Reserving a table at a restaurant.

• Buying groceries.

• Purchasing tickets for travel.

What is the primary aim of making a reservation?

• To negotiate prices.

• To ensure the availability of a desired service or item at a specific time.

• To explore different service options.

• To cancel a service.

Which of the following is a part of the reservation structure?

• Introduction/Opening

• Negotiation

• Cancellation

• Payment

What should you do during the "Providing Details" step of making a reservation?

• State your budget.

• Specify the service or item being reserved.

• Ask for a discount.

• Discuss alternative options.

Which of the following is NOT typically included in the reservation details?

• Date and time.

• Number of people.

• Special preferences.

• Payment method.

What is the purpose of the "Confirmation" step in making a reservation?

• To negotiate the price.

• To request confirmation of availability and repeat details for accuracy.

• To cancel the reservation.

• To change the reservation details.

Which polite expression might you use when making a reservation?

• "I demand a reservation."

• "I would like to make a reservation."

• "Give me a reservation."

• "I need a reservation now."

What specific vocabulary is associated with making reservations?

• Negotiation, discount, refund.

• Booking, reservation, availability.

• Inquiry, exploration, discussion.

• Payment, transaction, receipt.

How should numbers and dates be stated when making a reservation?

• Vaguely, to allow flexibility.

• Clearly, to avoid misunderstandings.

• Casually, to keep the conversation light.

• Quickly, to save time.