SAFETY PROMOTION- LEADERSHIP DURING EMERGENCIES

A passenger collapses due to a suspected heart attack. What leadership strategy should cabin crew use to manage the medical emergency?

• Take decisive action by assessing the passenger's condition, calling for assistance and starting CPR if necessary.

• Wait for instructions from the flight deck before taking any action.

How should cabin crew handle an aggressive passenger during turbulence?

• Approach the passenger calmly and firmly, explain the importance of safety regulations and help.

• Ignore the passenger and focus on other tasks.

What leadership action should cabin crew take when responding to a fire in the galley area?

• Delegate specific roles to crew members, such as firefighting and informing the flight deck.

• leave the fire unattended.

What leadership approach should cabin crew take to manage the cabin during a potential evacuation due to a fire in the cargo hold?

• Provide clear, concise evacuation instructions and ensure passengers remain calm and fasten their seatbelts.

• Allow passengers to move around freely and gather their belongings.

How should cabin crew assess and provide immediate assistance to a passenger who collapses due to hypoxia?

• Perform a quick evaluation, administer oxygen and move the passenger to a more comfortable position.

• Wait for the flight to land before addressing the issue.

What leadership action should cabin crew take to ensure passenger safety during severe turbulence?

• Secure carts, instruct passengers to return to their seats and fasten seatbelts.

• Continue routine service and ignore the turbulence.

What is the best way for cabin crew to communicate during an emergency?

• Use clear, concise and assertive language.

• Use technical jargon and complex instruction

What are the key aspects of leadership during flight operations?

• Safety and security, decision-making, teamwork, communication and situational awareness.

• Handle all tasks personally to ensure they are done correctly.

Which quality is most important for cabin crew in an emergency?

• Calmness under pressure and adapt as per the situation

• Strict adherence to rules without flexibility.

Why is it important to conduct a debrief after an emergency?

• To review actions taken and improve future responses.

• To assign blame for any mistakes made.