
Basic Awareness of ISO 9001:2015
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Professional Development
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Suhaizah Suhaizah
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does ISO stand for?
International Organization for Standardization
International Standards Organization
International Service Organization
International System Organization
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of ISO 9001?
To provide guidelines for financial auditing
To help organizations establish a quality management system to improve customer satisfaction and operational efficiency
To regulate the production of products
To monitor employee performance
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When was ISO first established?
1947
1950
1960
1975
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many core clauses are there in ISO 9001:2015?
5
7
10
12
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the term "SHALL" mean in ISO 9001?
A recommendation, not mandatory
A requirement that must be followed
An optional activity
A suggestion to improve performance
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does Clause 4.1 of ISO 9001:2015 require organizations to do?
Establish product quality objectives
Define internal and external issues that may impact the organization’s ability to achieve its quality objectives
Measure customer satisfaction
Implement risk-based thinking
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What formula is suggested for defining internal issues according to ISO 9001?
SWOT analysis
PESTLE analysis
Risk matrix
Fishbone diagram
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