FBLA Business Communication

Written communication includes __________

• interviews

• speeches

• reports and forms

• films

Planning a successful meeting involves delegation or _______

• using subgroups

• clarifying the purpose

• knowing your role

• assuring all participating parties is equal

The _______ sets the effective tone for a paragraph

• concept of minimization

• clear topic sentence

• effective transition

• relevant conclusion

What is the advantage of collecting first-hand data?

• data can be gathered economically and efficiently

• return rates for online and mailed surveys are typically over 90 percent

• those who respond to online surveys exactly represent overall population

• respondents can be relied on to respond openly and truthfully to anonymous surveys

Which of the following is not common for employees when change takes place in the workplace?

• uncertainty

• exuberation

• anxiety

• resistance

A brief introduction that describes your business, the problem that it solves, your target market, and financial highlights is the ______.

• industry analysis

• product plan

• marketing plan

• executive summary

Which of the following is not an example of an irregular noun?

• men

• women

• pennies

• feet

He called the security guard, and he checked the room for items, which have been stolen. This is an example of a ______ sentence.

• compound-complex

• complex

• simple

• compound

Select the sentence in which the verb tenses are correct.

• I make a backup copy of my flash drive, and I lost that one too.

• I made a backup copy of my flash drive, and I lose that one too.

• I made a backup copy of my flash drive, and I lost that one too.

• I make a backup copy of my flash drive, and I lose that one too.

Making conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated is called ________.

• active listening

• secondary listening

• distraction

• passive listening