Review of topics Test Industry Level 2

A 17-year-old works in a pet shop for 6 hours. What is the minimum rest break they are entitled to each day?

• 20 minutes

• 30 minutes

• 40 minutes

• 60 minutes

A trainee cattery worker would not be expected to perform which of the following tasks?

• Clean out cages

• Answer the phone

• Supervise another member of staff

• Feed the animals

What is the PDSA’s main aim?

• To rescue stray animals

• To represent the health and welfare interests of dogs

• To prevent cruelty to animals

• To provide low-cost healthcare to animals

A member of the public spills a hot drink whilst visiting an animal sanctuary. Who is responsible for reporting the accident?

• The most senior member of staff

• Any member of staff who sees the spillage

• The member of public who spilt it

• The owner of the sanctuary

A company that uses national or international branding, but is not owned by the brand is known as a what?

• A franchise

• A limited company

• A chain

• A sole trader

Why might a company have a complaints procedure?

• it’s a legal requirement

• To ensure a complaint is resolved smoothly

• So it can be sent to any customer who complains

• So the complaint can be passed onto someone else

A zoo needs to make sure that all visitors and staff sanitise their hands properly before and after leaving the premises. What would be the best way to communicate this?

• on social media

• Through the zoo’s website

• By printing some leaflets

• By displaying signs/posters both at the entrance and the exit of the zoo

Someone posts a negative comment about a rescue centre that you volunteer at on social media, what should you do?

• Reply immediately using the centre's account, telling them they are wrong

• Wait until the next day and then reply telling them not to visit again

• Do nothing and discuss the post with the centre's manager

• Reply using your personal account

Which of the following is not an e-safety risk?

• Posting your address on a social media account

• Liking a friends post

• Clicking on an email link from an unknown account

• Not checking your privacy settings on a social media account

A family are keen to research different dog breeds. Which of the following organisations would most likely help to provide this information?

• The Kennel club

• Pet Industry Federation

• Guide Dogs for the Blind Association

• RSPCA