EXIT TICKET: Troubleshooting

Which of the following is the second basic troubleshooting step?

• Preparing to solve the problem

• Asking for help

• Defining the problem

• Reflecting and learning from the process

(a)   is the act of solving software or hardware problems using problem-solving techniques.

• Clearing cookies
• Troubleshooting
• Using an LMS
• Restarting the device

Which of the following should be considered when selecting the appropriate technology tool or platform?

• Amount of RAM

• Output devices available

• Appropriate tool to complete the task

• Defining the problem

A computer not holding a charge is an example of a software problem.

• True

• False

A software help feature is used to research and solve software issues.

• True

• False