IT Service Lifecycle Quiz

Which of these is NOT a project management methodology commonly used with the IT service lifecycle?

• PRINCE2

• Agile

• Waterfall

• Spreadsheet

What is the first stage of the IT service lifecycle?

• Service Management

• Service Delivery Design

• Service Identification

• Continual Review

Producing an outline IT service strategy falls under which stage of the IT service lifecycle?

• Service Management

• Service Delivery Design

• Service Identification

• Implementation

Which of these is NOT a key benefit of effectively applying the IT service lifecycle?

• Increased complexity

• Adherence to standards

• Automation of processes

• Disaster prevention and recovery

Which role is NOT typically involved in facilitating the IT service lifecycle?

• Architect

• Developer

• Accountant

• Service Desk Personnel

IT service requirements are primarily driven by:

• The latest technology

• The organisation's priorities

• Staff preferences

• Competitor actions

Which organisational function is concerned with the flow of goods from supplier to consumer?

• Marketing and Sales

• Supply Chain Management

• Customer Relations

• Resource Management

Defining an organisation's IT service delivery requirements involves understanding:

• Only the technology available

• The purpose and type of organisation

• Only the budget available

• Only staff preferences

Which diagram is useful for visualising the flow of data within a system?

• Building/floor plans

• Network diagrams

• Data flow diagrams

• Functional charts

Which is NOT a contextual factor affecting IT service requirements?

• User needs

• Current legislation

• Random chance

• Security considerations