Senior Leader Panel Discussion

The video features a panel discussion on performance excellence, focusing on building leadership teams, using feedback for improvement, engaging employees, and integrating Baldrige criteria into business operations. The panelists share insights on overcoming challenges and planning for future success.

What was a key factor in evolving leadership teams for performance excellence?

• Hiring only from within the organization

• Avoiding any changes to the team

• Focusing solely on financial performance

• Engaging team members in the process

How do organizations decide what feedback to prioritize?

• By focusing on past successes

• By ignoring feedback

• By using a priority matrix

• By choosing the easiest tasks

What is a method used by schools to share best practices?

• Weekly meetings of instructional facilitators

• Social media posts

• Monthly newsletters

• Annual conferences

How do organizations ensure employees feel part of their success?

• By ignoring their contributions

• By reducing their workload

• By holding modest celebrations

• By giving everyone a raise

What does 'no more parallel tracks' mean in the context of Baldrige?

• Focusing only on Baldrige criteria

• Ignoring Baldrige feedback

• Integrating Baldrige into daily business operations

• Running separate business and Baldrige processes

How does the Baldrige process help organizations compete?

• By making processes more systematic

• By focusing only on short-term goals

• By increasing marketing budgets

• By reducing employee numbers

What is a sign of running parallel tracks in Baldrige?

• Ignoring Baldrige criteria

• Integrating Baldrige into business operations

• Focusing only on financial metrics

• Counting Baldrige work as separate from business

What was a key takeaway from Simon Cooper's presentation?

• Avoiding change at all costs

• Focusing only on internal processes

• Maintaining transparent communication

• Ignoring customer feedback

What is a benefit of participating in business excellence site visits?

• Connecting with new ideas and perspectives

• Reducing the number of employees

• Avoiding external feedback

• Focusing only on local markets

How did Ritz Carlton adapt to changing customer needs?

• By focusing only on luxury clients

• By proactively understanding changes

• By ignoring customer feedback

• By reducing services offered