Managing Quality in Business: Techniques and Methods

Managing Quality in Business: Techniques and Methods

Assessment

Interactive Video

Business

11th Grade - University

Hard

Created by

Wayground Content

FREE Resource

The video tutorial explores how businesses manage quality through quality control and assurance. It highlights the importance of meeting customer expectations and maintaining high standards. Quality control involves inspection to prevent faulty products, while quality assurance focuses on preventing issues at the source. Building a quality culture and improving processes are essential for long-term success.

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it crucial for businesses to maintain high quality in their products and services?

To meet customer expectations and retain them

To increase production costs

To reduce employee workload

To avoid legal issues

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary role of quality control in a business?

To market products

To train employees

To inspect and ensure products meet standards

To design new products

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a major limitation of quality control?

It is too proactive

It increases production speed

It focuses on prevention

It identifies faults only after production

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does quality assurance differ from quality control?

It ensures standards throughout the process

It reduces employee involvement

It focuses on post-production inspection

It is a reactive approach

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What benefit does quality assurance provide to workers?

Increased workload

More ownership and recognition

Less responsibility

Higher salaries

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key component of building a quality culture in a business?

Isolated departments

Effective management and communication

Limited communication

Strict hierarchy

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is customer feedback important in maintaining quality?

It increases production costs

It complicates processes

It helps improve and maintain quality

It reduces employee motivation

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