Effective Communication Skills

What is the first step in effective communication according to the passage?

• A warm greeting

• Active listening

• Asking questions

• Ending the conversation politely

Which of the following is a technique for active listening mentioned in the passage?

• Interrupting the speaker

• Avoiding eye contact

• Nodding and using verbal affirmations

• Changing the subject

Why is asking open-ended questions important in a conversation?

• It shows disinterest in the speaker's thoughts

• It encourages the speaker to share more

• It ends the conversation quickly

• It makes the conversation one-sided

What should you do when meeting someone for the first time?

• Ignore introducing yourself

• Use a formal tone

• Introduce yourself and use their name if known

• Start with a joke

How can you leave a positive impression at the end of a conversation?

• By abruptly ending the conversation

• By saying 'It was great talking to you'

• By not following up later

• By avoiding future interactions