Readiness Assessment Week - Quiz 2

What is the correct topic and/or case type for disabled entities due to late payments?

• Expense > Login, Authentication

• Request > Concur Support Portal

• Billing Question > Blank

• Travel > Company Info/Logo

If ASC is unable to access the Support Portal, due to error, what will you do?

• Create a case and transfer the case to EXP - Core Expense

• Create a case, lodge a ServiceNow ticket, and leave case on 'Pending Customer' status

• Advise the ASC to contact Support via chat from the Help menu

• Create a case and transfer the case to EXP - Ancillary Expense

As a GI Live Support Engineer, you will document all of the calls that you take in a

The following are included in the Expense Basics scope, except...

• Deactivate User

• Add Permission

• Contract Information

• Password Reset

When to add a public comment?

• • For any new or existing case you are putting to the Pending Customer status

• For closed case

• For any new or existing case you are sending over (aka escalating) to another team

• For each follow up call to an existing case