FCE Use of English part 1

Shop assistants are trained to...........difficult customers.

• cope

• handle

• administer

• treat

Regular exercise helps me............................with stress

• handle

• administer

• cope

• treat

Chloe is a loving and............child.

• effective

• efficient

• affectionate

• affection

Whatever...........of work you're in, there's a lot to learn when you start your new job.

• line

• way

• route

• ladder

After mastering the company song, new.........are taught everything from how to shake hands to how to hand over a cup of tea correctly.

• employers

• contracts

• recruits

• resources

In Japan, manners play an important role in all.................of adult life.

• perspectives

• aspects

• worlds

• sides

Cards must be........... respectfully as they are considered an extension of the holder's identity.

• delegated

• demanded

• handled

• dealt

An.....................businessman, for instance, who put a card he had just received into his trouser pocket would cause great offence.

• innovative

• impersonal

• unemployed

• inexperienced

This would seriously....................his chances of closing a deal. Therefore, the correct gestures have to be learnt and practised.

• fall

• shrink

• downsize

• diminish

Workers at large Japanese firms are expected to sacrifice a great...................for the company.

• status

• deal

• increase

• field