BARK (Special Quiz)

Which of the following is the first step in resolving a conflict?

• A. Blaming others

• B. Listening to all sides

• C. Ignoring the issue

• D. Winning the argument

What is the most important skill to use during conflict resolution?

• A. Active listening

• B. Interrupting often

• C. Defending your side

• D. Avoiding eye contact

A win-win solution in conflict resolution means:

• A. Both sides lose something important

• B. One side wins completely

• C. Both parties benefit

• D. Ignoring the conflict

What is an example of a constructive way to handle conflict?

• A. Avoiding the person

• B. Yelling to prove your point

• C. Compromising with the other person

What should you avoid doing during a conflict?

• Staying calm

• Talking over others

• Finding common ground

• Identifying the problem

What is an effective way to show you are listening during a disagreement?

• Crossing your arms

• Maintaining eye contact

• Rolling your eyes

• Interrupting politely

If someone feels unheard during a conflict, they are most likely to:

• Compromise

• Stay calm

• Feel more frustrated

• Forget the conflict

Which of these statements promotes conflict resolution?

• “It’s all your fault!”

• “Let’s try to solve this together.”

• “I’m done with this conversation.”

What is the role of empathy in resolving conflicts?

• It makes people ignore the problem

• It helps understand the other person’s feelings

• It shows that you are smarter than others

• It avoids addressing the issue

When mediating a conflict between two people, what is the mediator’s job?

• Take sides

• Judge who is right

• Help both sides find a solution

• Avoid getting involved