CH 20: Quality Programs for Manufacturing

Which department is responsible for product features?

• Marketing department

• Design department

• Sales department

• Human resources department

What does the document imply about the cost of the product?

• It is unrelated to product features

• It is influenced by the ability to minimize deficiencies

• It is determined by the marketing team

• It is fixed and unchangeable

In SQC, what is the basis for making inferences about the quality of products?

• A sample

• A full inspection

• A customer survey

• A market analysis

What is the main goal of using control charts in quality control?

• To monitor process stability over time

• To increase production speed

• To reduce labor costs

• To enhance product design

When does inspection occur in traditional quality control?

• Before production

• During production

• After production

• At the design stage

Which of the following is true about customers in traditional quality control?

• They are part of the production process

• They are external to the organization

• They are involved in quality control

• They are responsible for inspection

What are the three objectives of "total quality management" mentioned in the document?

• Reducing costs, increasing profits, expanding market share

• Achieving customer satisfaction, continuous improvement, encouraging involvement of entire workforce

• Enhancing product design, improving supply chain, reducing waste

• Increasing production speed, lowering prices, expanding product range

What is one of the key objectives of total quality management mentioned in the document?

• Increasing sales volume

• Achieving customer satisfaction

• Reducing product variety

• Enhancing brand image

What does the document imply is necessary for quality control?

• High financial investment

• Good management and technology

• Extensive market research

• Large-scale production facilities

What does continuous improvement in TQM involve?

• A one-time product redesign

• A never-ending chase to design and produce better products

• Occasional updates to products

• Improvement only after customer complaints