IT Services Quiz

This reminds the people involved not to accomplish everything at once, as it can be overwhelming.

• Strategy Management for IT Services

• SaaS or Software as a Service

• Translation/Specification Gap

• Progress Iteratively with Feedback

Assesses the market and how the organization plans to service it.

• Translation/Specification Gap

• Virtual Value Chain

• Service Design

• Strategy Management for IT Services

Routers, servers, hubs, switches, and cables. Firewalls and other security devices.

• IT Consulting and Implementation

• Incident Management

• Storage Management

• Example of Network Components

This gap emerges when the focus is too intently on industry standards not aligned with customers' real needs.

• Incident Management

• Reliability

• ServiceNow ITSM

• Translation/Specification Gap

An approach to delivering applications over the Internet as a service. (e.g., Salesforce, Slack, HubSpot)

• DevOps

• Service Design

• Business Relationship Management

• SaaS or Software as a Service

Emphasizes differentiating 'IT Governance' (setting standards and objectives) from 'IT Management' (execution).

• Benefits of Infrastructure Management

• Virtual Value Chain

• Expectancy-disconfirmation Model

• Control Objectives for Information and Related Technologies (COBIT)

Comprises the digital and virtual realms of information to create value.

• Jira Service Desk

• Infrastructure Operations

• Influence on how an organization is seen

• Virtual Value Chain

Undergoes appropriate analysis of incidents and escalation steps; restores services in case of interruptions.

• ServiceNow ITSM

• Storage Management

• Service Design

• Incident Management

A company's value propositions shape customer expectations, influencing purchase decisions and service experience assessments.

• DevOps

• Effects of Absence of Infrastructure Operations

• Progress Iteratively with Feedback

• Expectancy-disconfirmation Model (Stage 4: Shared Customer Expectations)

Covers advisory services to evaluate and align technology strategies with business strategies or processes.

• Storage Management

• Reliability

• People

• IT Consulting and Implementation