IT Support Services, Local Skills Competition

Select TWO types of non-volatile memory:

• RAM

• HDD

• ROM

• SSD

What is the final step, after implementing and assuring of functionality of a computer problem?

• Test Theory

• Establish a Theory

• Document the problem

• Establish a plan

Joe, a user just received a new mobile device. Which of the following will joe be prompted for during dvice setup?

• power point

• Screen resolution

• Account login information

• Bluetooth PIN

A technical is assigned to harden a laptop for a medical practice. which of the following should be used to protect PII in the event of hardware theft?

• Hard drive encription

• Disable bluetooth

• password expiration

• Host based firewall

A user need to remove an application from a window computer. which of the following is the best way to remove the application?

• Drag the application to the trash ,and select Empty trash

• Right click on the appliocaation and select delete

• Run the uninstaller provide by the application vendor

• Delete the application binary

Which of the following programs should be used to create a ".doc" file?

• Database

• Spreadsheet

• Email

• Word Processor

A technician receives an email notification about an os update for a zero day virus. Which of the following steps should be performed FIRST to updates the company esrvers?

• Perform the updates in a test environment

• Perform the updates after work hours

• Perform the updates immediately

• Performed the updates during the next maintenance window

Which of the following is a feature of a surge protector?

• Provides regular power voltage and wattage while protecting from blackouts

• Provides battery backup for device

• Prevents damage to equipment from voltage spikes

• Generates power for devices

A user has receive a file that will not open when it is selected. which of the following should the user do to open the file.

• Change the file extensions default application to an app that supports it

• Update the OS

• Reboot the computer

• Create a desctop shortcut to a new application and drop the file on that shortcut

An application hosted for use through out an oraganization is an example of:

• Cloud

• Virtualization

• external

• direct