Problem Solving and Creativity Quiz

Define problem solving

Define creativity

Explain the problem-solving process

Describe problem-solving strategies

Identify common barriers to problem solving and decision making

Suggestions when encountering conflict

How to resolve customer service problems?

• Add live chat

• Deploy AI chatbots

• Have enough manpower

How to handle this customer service issues?

• Train your support team

• Provide chat scripts

• Practice active listening

What are the methods of diagramming?

• Pro/con sheets

• Flowcharts

• Organizational charts

• Mind mapping

What are suggestions for developing negotiation skills?