interpersonal chapter 9

What is empathy?

• The ability to ignore others' feelings.

• The ability to understand and share the feelings of another person.

• The ability to control others' emotions.

• The ability to avoid emotional situations.

What does perspective taking involve?

• Ignoring another person's point of view.

• Understanding a situation from another person's point of view.

• Forcing others to see your perspective.

• Avoiding different perspectives.

What is sympathetic responsiveness?

• Ignoring the body's responses.

• Activation of the sympathetic nervous system responsible for 'fight-or-flight.'

• Deactivating the autonomic nervous system.

• Promoting relaxation and calmness.

Which of the following is an emotional support step?

• Ignoring nonverbal cues.

• Paying attention to nonverbal and paralanguage cues.

• Avoiding emotional content in messages.

• Focusing only on written communication.

What skill is important for emotional support?

• Perception checking and keeping confidentiality.

• Ignoring others' perceptions.

• Promoting secrecy.

• Avoiding promises.

How can you convey acceptance and affiliation?

• By ignoring others.

• By conveying warmth and caring nonverbally.

• By focusing on yourself.

• By avoiding emotional connections.

What is a way to promote elaboration in conversations?

• Avoiding questions.

• Promoting elaboration with questions and brief responses.

• Giving long, detailed responses.

• Ignoring the other person's input.

What is the first step in giving effective advice according to the guidelines?

• Explain why the advised action is effective

• Address any limitations or drawbacks

• Ask for permission to give advice

• Phrase your recommendation as a suggestion

What should you do after explaining why the advised action is effective?

• Ask for permission to give advice

• Briefly describe any expertise

• Address any limitations or drawbacks

• Phrase your recommendation as a suggestion

Which step involves addressing any limitations or drawbacks?

• Step 1

• Step 2

• Step 4

• Step 5