Decision Making and Conflict

The process of choosing a course of action for dealing with a problem or opportunity.

• Ethical double checks

• decision model

• Decision-making

Steps in Decision Making

• Identify and analyze alternative courses of action.

• Choose a preferred course of action

• Identify and analyze alternative courses of action.

• Recognize and define the problem

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the basic steps involved in the rational decision model

• Define Problem

• Take Action- Evaluate Results

• Analyze Alternatives

• Make a Choice

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The philosophical study of morality or standards regarding good character and conduct.

• Ethics

• Moral problem

One that poses major ethical consequences for the decision maker or for others.

• Ethics

• Moral problem

Decision maker faces two or more ethically uncomfortable alternatives.

• Moral dilemma

• Moral problem

Made as standardized responses to recurring situations and routine problems.

• Programmed decisions

• Nonprogrammed decisions

Specifically crafted or tailored to fit a unique situation.

• Nonprogrammed decisions

• Programmed decisions

unexpected problem threatens major harm and disaster if not resolved quickly and appropriately

• Programmed decisions

• Crisis decision

Decisions are made in the context of three general environments.

• Certainty

• Uncertainty

• Risk

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