Organizational Development Exercise (C4-C6)

What is the first step in the planned change process?

• Evaluation

• Intervention Design

• Introduction and Contract Formation

• Diagnosis

Answer explanation

The first step in the planned change process is 'Introduction and Contract Formation'. This phase establishes the framework and agreements necessary for effective collaboration and sets the stage for subsequent steps.

When does the OD process begin according to Block (1981)?

• When the organization is performing well

• When the organization contacts an OD practitioner

• When the organization has no issues

• When the OD practitioner is selected

Answer explanation

According to Block (1981), the OD process begins when the organization contacts an OD practitioner. This indicates a recognition of the need for change or improvement, rather than waiting for issues to arise.

What is one of the three tasks performed at the initial stage of OD?

• Identifying the budget

• Clarifying issues within the organization

• Evaluating employee performance

• Selecting the location for intervention

Answer explanation

One of the initial tasks in Organizational Development (OD) is clarifying issues within the organization. This step is crucial for understanding the challenges that need to be addressed before implementing any interventions.

What can lead to the failure of an OD program?

• Choosing the right OD practitioner

• Misidentifying the actual client within the organization

• Having a clear contract

• Conducting thorough research

Answer explanation

Misidentifying the actual client can lead to ineffective interventions, as the OD program may not address the true needs or concerns of the organization, ultimately resulting in failure.

What is a key criterion for selecting an OD practitioner according to Lippit (1972)?

• Their availability

• Their educational background

• Their ability to establish interpersonal relationships

• Their previous work experience

Answer explanation

According to Lippit (1972), a key criterion for selecting an OD practitioner is their ability to establish interpersonal relationships, as this skill is crucial for effective collaboration and influence within organizations.

What is the second step in the OD process?

• Intervention Design

• Contract Formation

• Evaluation

• Diagnosis

Answer explanation

The second step in the OD process is Contract Formation, where the consultant and client agree on the objectives, scope, and terms of the intervention, ensuring clarity and commitment before proceeding.

What is the primary purpose of the diagnosis phase in OD?

• To develop a training program

• To evaluate employee satisfaction

• To understand the current state of the organization

• To implement changes immediately

Answer explanation

The primary purpose of the diagnosis phase in OD is to understand the current state of the organization. This involves assessing existing issues and dynamics before implementing any changes.

Which of the following is NOT a source of information for organizational diagnosis?

• Observation

• Social media analysis

• Individual interviews

• Group discussions

Answer explanation

Social media analysis is not a traditional source for organizational diagnosis, which typically relies on direct methods like observation, individual interviews, and group discussions to gather insights.

What type of analysis is used in qualitative data analysis?

• Comparative analysis

• Regression analysis

• Statistical analysis

• Content analysis

Answer explanation

Content analysis is a key method in qualitative data analysis, focusing on interpreting and analyzing textual or visual data to identify patterns, themes, and meanings, making it the correct choice here.

Which issue is categorized under Human Process issues?

• Technology implementation

• Leadership and communication

• Organizational structure

• Market competition

Answer explanation

Leadership and communication are key aspects of Human Process issues, as they directly affect team dynamics and organizational culture, unlike the other options which relate more to structural or external factors.