Unit 6 - Exam Prep 3

What is the primary goal of change management in an organisation?

• To increase employee salaries

• To ensure smooth transitions during organisational changes

• To reduce the number of employees

• To implement new technology

Which of the following is a characteristic of democratic leadership style?

• Decisions are made solely by the leader

• Employees are not involved in decision-making

• Employees are encouraged to participate in decision-making

• The leader does not communicate with employees

What is the first step in conducting a training needs analysis?

• Implementing training programmes

• Evaluating training effectiveness

• Identifying the skills gap

• Conducting employee appraisals

Management by objective (MBO) primarily focuses on:

• Setting and achieving specific objectives

• Increasing employee turnover

• Reducing operational costs

• Implementing strict supervision

What is a 360 appraisal?

• An appraisal conducted by the HR department only

• An appraisal involving feedback from multiple sources

• An appraisal based solely on self-assessment

• An appraisal focusing on financial performance

Which of the following is a common use of rating scales in performance appraisals?

• To determine employee salaries

• To measure employee performance against set criteria

• To decide on employee promotions

• To calculate company profits

Self-assessment in performance appraisals allows employees to:

• Set their own salaries

• Evaluate their own performance

• Choose their own job roles

• Avoid feedback from managers

What is one potential impact of appraisals on employees?

• Decreased motivation

• Increased absenteeism

• Improved performance

• Reduced job satisfaction

How can employees be effectively involved in organisational change?

• By ignoring their feedback

• By involving them in decision-making processes

• By reducing their responsibilities

• By increasing their workload

In the service industry, quality is often measured by:

• The number of products sold

• Customer satisfaction and service delivery

• The size of the company

• The number of employees