Business Policies Quiz

Which of the following is a factor that influences which policies are needed?

• The nature and character of the business

• The number of employees

• The location of the business

• The age of the business

How do business policies help in satisfying customers?

• By ensuring customers' needs and wants are met

• By offering discounts on all products

• By providing free services

• By reducing the number of employees

What is the role of policies in reducing misunderstandings and ill will?

• They help keep two parties on the same page

• They increase competition

• They lower product quality

• They reduce employee benefits

How do policies ensure fair treatment of customers?

• By maintaining consistency from customer to customer

• By offering the lowest prices

• By providing free products

• By increasing advertising

What is the benefit of guiding employees' actions through policies?

• Employees know they are making the right decisions

• Employees receive higher salaries

• Employees work fewer hours

• Employees get more vacation time

What is the purpose of service policies?

• To give businesses a leg up as opposed to their competition

• To reduce employee workload

• To increase product prices

• To expand the business globally

What do credit policies determine?

• How credit transactions will be handled

• The price of products

• The number of employees

• The location of the business

What is a key benefit of following established policies for employees?

• They won’t be punished for their actions

• They receive higher salaries

• They work fewer hours

• They get more vacation time

What is one reason for interpreting business policies to build a clientele?

• To make customers unhappy

• To encourage customers to leave

• To make customers loyal

• To confuse customers

What should employees do when a customer complains?

• Ignore the complaint

• Explain the policies

• Argue with the customer

• Change the topic