Business Comm 410 MGLVA 1st semester review

When the information the sender encoded is sent to the receiver, this occurs:

• Decoding

• Receiving

• Transmitting

• Encoding

The communication process consists of ______.

• Transmitting, feedback, listening, and speaking

• Filters, interpersonal skills, semantics, and professional etiquette

• Receiving, encoding, professional etiquette, and speaking

• Encoding, transmitting, receiving, and decoding

Being fully engaged in the communication process, concentrating, and participating is known as what type of listening?

• Active

• Formal

• Passive

• Pragmatic

Communication refers to:

• Speaking and listening

• Writing and reading

• Presenting

• All listed

Knowing your audience is important in email communication.

• True
• False

Which of the following are three characteristics you need to know about your audience?

• Age, gender, occasion

• Education level, experience, alma mater

• Age, number of people, occasion

A presentation with the purpose of convincing the audience to think or feel a certain way is known as which of the following?

• informative

• Motivational

• Persuasive

Which of the following should you not do with your voice during a presentation?

• Speak with clarity

• Speak with projection

• Speak to the audience

• Speak to your notes or the screen

Nervously pacing back and forth is a good presentation skill.

• TRUE

• FALSE

What are the 2 colors you can sign a business letter in?

• Blue and Red

• Black & Red

• Blue & Green

• Black & Blue