IT Troubleshooting Fall, 2024 Final Exam Review

What is one key element of a successful team?

• Individual competition
• Clear goals
• Lack of communication
• Undefined roles

Which of the following is a notational system used by computers to represent data?

• Decimal
• Hexadecimal
• Octal
• Ternary

What is the primary purpose of a database?

• To store files
• To organize and manage data efficiently
• To encrypt information
• To create network connections

Which type of software would be most suitable for managing a company's financial data?

• Productivity software
• Business software
• Collaboration software
• Graphic design applications

What is the primary benefit of active listening in a Help Desk role?

• Increasing the number of calls handled per hour
• Building rapport with customers
• Reducing the need for follow-up calls
• Improving typing speed

Why is it important to secure a wireless network?

• To increase internet speed
• To prevent unauthorized access
• To allow more devices to connect
• To avoid firmware updates

What technology primarily tracks your online activity?

• Viruses
• Firewalls
• Cookies
• Wi-Fi

What is the primary characteristic of an ethical support center representative?

• Working overtime hours
• Providing consistent service to all customers
• Having advanced technical skills
• Speaking multiple languages

What type of network is typically used to connect devices within a single office building?

• Wide Area Network (WAN)
• Local Area Network (LAN)
• Internet
• Bluetooth

Which of the following devices is used to convert digital data to analog signals for transmission over phone or cable lines?

• Router
• Modem
• Switch
• Network Adapter