Service Management Quiz
Authored by Pravanth Jagan
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University
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41 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Value consists of two primary value __________ & _______________.
Service & cost
Training & Risk
Utility & Warranty
Analysis & Risk
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The ________tracking how money is actually spent by a Service Provider
Charging
Accounting
Budgeting
Value
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Planning how the money will be spent by a Service Provider is _________.
Charging
Accounting
Budgeting
Value
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Utility is perceived by ________________.
Customer
Trainer
Developer
Retailer
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Services which are proposed or which are in development phase is called ______.
Service pipeline
Service catalogue
Portfolio
Retired services
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Services which are live or ready for deployment is called_________.
Service pipeline
Service catalogue
Portfolio
Retired services
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Services which are no longer functional______________.
Service pipeline
Service catalogue
Portfolio
Retired services
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