Service Management Quiz

Value consists of two primary value __________ & _______________.

• Service & cost

• Training & Risk

• Utility & Warranty

• Analysis & Risk

The ________tracking how money is actually spent by a Service Provider

• Charging

• Accounting

• Budgeting

• Value

Planning how the money will be spent by a Service Provider is _________.

• Charging

• Accounting

• Budgeting

• Value

Utility is perceived by ________________.

• Customer

• Trainer

• Developer

• Retailer

Services which are proposed or which are in development phase is called ______.

• Service pipeline

• Service catalogue

• Portfolio

• Retired services

Services which are live or ready for deployment is called_________.

• Service pipeline

• Service catalogue

• Portfolio

• Retired services

Services which are no longer functional______________.

• Service pipeline

• Service catalogue

• Portfolio

• Retired services

The ___________ process is concerned with understanding, anticipating and influencing customer demand.

• Demand management

• Service portfolio

• Financial management

• Service operations

The __________ provides guidance on how to design, develop and implement IT services as strategic assets.

• Service Strategy

• Service

• Service portfolio

• Service Design

The _____ Provides guidance for the design and development of services and service management processes.

• Service Design

• Service

• Service portfolio

• Service Strategy