Front

Good communication skills are important when: A. Making a group decision, B. Handling personal conflicts, C. Answer a and b are both right, D. Neither answer is right

Back

Answer a and b are both right

Front

Good communication skills are:

Back

Something we must learn and practice

Front

Clear, concise written communication is:

Back

Often difficult to do

Front

Being a good listener:

Back

Takes a lot of practice

Front

"Communication" means

Back

Exchanging thoughts, messages, or information

Front

Types of nonverbal communication: Shrugging your shoulders/Smiling or frowning, Raising your voice, Answering the telephone, Interrupting another conversation

Back

Shrugging your shoulders/Smiling or frowning

Front

Over half of employees' time at work is spent listening.

Back

TRUE

Front

By observing body language, or ________, a manager can gain additional information about a speaker.

Back

nonverbal cues

Front

The most common form of written business communication is the ______.

Back

memo

Front

If you were at a job interview, what sorts of nonverbal cues would you want to avoid?

Back

Fidgeting and shyly looking down at the floor.