Characteristics of Service in the Service Industry

Characteristics of Service in the Service Industry

University

9 Qs

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Characteristics of Service in the Service Industry

Characteristics of Service in the Service Industry

Assessment

Quiz

Other

University

Hard

Created by

Chrisshane Myrie

FREE Resource

9 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

What is the definition of service in the Service Industry?

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

List the seven inherent characteristics of the service industry.

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3.

OPEN ENDED QUESTION

3 mins • 1 pt

What does perishability mean in the context of services?

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4.

OPEN ENDED QUESTION

3 mins • 1 pt

Explain fluctuating demand in the service industry.

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5.

OPEN ENDED QUESTION

3 mins • 1 pt

What is intangibility in services?

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6.

OPEN ENDED QUESTION

3 mins • 1 pt

Describe inseparability in the context of personal services.

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7.

OPEN ENDED QUESTION

3 mins • 1 pt

What does heterogeneity mean in service provision?

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8.

OPEN ENDED QUESTION

3 mins • 1 pt

How does pricing of services differ from products?

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9.

OPEN ENDED QUESTION

3 mins • 1 pt

Why is service quality not statistically measurable?

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