Getting Started & The Basics

What is C4C used for?

• Customer relationship management and organizing communications

• Social media marketing and campaign analysis

• Inventory management and logistics tracking

• Employee scheduling and payroll

What is the main page of the C4C system called?

• Tickets - Team Queue

• My Queue

• Dashboard (Home page)

• New Tickets

Which widget on the Dashboard shows the status of the team queue?

• My Queue

• Tickets - Team Queue

• New Tickets

• Quick Links

What information is displayed in the My Queue widget?

• Tickets assigned to all team members

• Tickets currently assigned to the user

• A filtered list of high-priority tickets

• Completed tickets awaiting review

How can you navigate back to the Dashboard from any page in C4C?

• By clicking the "De'Longhi Group" logo in the top left corner

• By using the browser's "Back" button

• By clicking the "My Queue" widget

• By selecting "New Tickets"

What is the purpose of the New Tickets section?

• To view completed tickets

• To create new tickets

• To review the status of all team tickets

• To filter tickets based on urgency